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Possibility to make a return for abroad orders!

Shipments and Returns

Fantaztico shipments are quick and reliable! We can ship orders abroad to the countries in the following table with the related costs.

CountryStandard costOrders over €100Orders over €200Average times of delivery
Austria€ 11,00€ 5,00Free1-5 working days
Belgium€ 13,00€ 7,00Free1-5 working days
Bulgaria€ 34,00€ 28,00€ 22,001-5 working days
Czech Republic€ 25,00€ 18,00€ 12,001-5 working days
Denmark€ 18,00€ 12,00€ 6,001-5 working days
Estonia€ 34,00€ 28,00€ 22,001-5 working days
Finland€ 18,00€ 12,00€ 6,001-5 working days
France€ 13,00€ 7,00Free1-5 working days
Germany€ 11,00€ 6,00Free1-5 working days
Greece€ 18,00€ 12,00€ 6,001-5 working days
Ireland€ 22,00€ 16,00€ 10,001-5 working days
Italy€ 8,00Free over 60€Free1-2 working days
Latvia€ 34,00€ 28,00€ 22,001-5 working days
Lituania€ 34,00€ 28,00€ 22,001-5 working days
Luxembourg€ 13,00€ 7,00Free1-5 working days
Norway€ 25,00€ 18,00€ 12,001-5 working days
Holland€ 13,00€ 7,00Free1-5 working days
Poland€ 25,00€ 18,00€ 12,001-5 working days
Portugal€ 18,00€ 12,00€ 6,001-5 working days
Great Britain€ 18,00€ 12,00€ 6,001-5 working days
Romania€ 34,00€ 28,00€ 22,001-5 working days
Slovakia€ 25,00€ 18,00€ 12,001-5 working days
Slovenia€ 18,00€ 12,00€ 6,001-5 working days
Spain€ 13,00€ 7,00Free1-5 working days
Switzerland€ 25,00€ 18,00€ 12,001-5 working days
Sweden€ 18,00€ 12,00€ 6,001-5 working days
Hungary€ 25,00€ 18,00€ 12,001-5 working days

Once your shipment leaves our warehouse you will receive an email confirmation from the SDA/UPS courier. Click on the link in the email and you can see in real time where your package is.

You will receive your package at the address you provided within 5 working days from the package being received by the Courier, not counting Saturdays, Sundays and public holidays.
The courier will attempt to deliver the package for three consecutive working days; if he/she does not find you at home he/she will leave a notice in your mailbox. If none of the attempts are successful, the goods will be returned to our warehouse and we will contact you to find a solution.

Remember that for payments by credit card, Paypal and cash on delivery, your goods are dispatched on the same day as the order. In the case of payment by bank, it may take longer to dispatch and deliver the goods.
To learn more: go to Payment Methods

If you have any problem with your shipment, you can contact UPS couriers directly on the phone number of your Country indicated by UPS website www.ups.com, or contact our Customer Service at +39 0294751222 from Monday to Friday from 9.30 am to 1 pm and from 2 pm to 6.30 pm.

Returns

Free to change your mind!

How to return an item - orders made as Registered User: Please contact our customer service by email with name, surname and order number, we’ll give you all the details to go ahead with your return request. As soon as possible your request will be processed.

How to return an item - orders made as Guest: Please contact our customer service by email and fill in the required fields: order number, quantities, items, reason for return and how you wish to be refunded. As soon as possible your request will be processed.

In both cases you will be notified via email of all the return updates and you will be asked to choose a day and time for the picking by the courier. The cost of the return shipment will be deducted by the total refund.
If you made a return request as Registered User you can check anytime in your Account the status of your request in the "My Returns" section.

Please note:

  1. You can return goods within 14 days of delivery of the product
  2. You can return goods if they have not been damaged, used or washed and the original label is still attached
  3. You cannot exchange the goods with others, but we will refund the amount of the items returned within 14 days of alerting you via email
  4. Once confirmed, a return request can not be changed

Learn more: go to Terms and conditions or to Withdrawal Right or please contact our Customer Service.